Return Policy

At SoftNightlight, we aim to provide a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the terms below.

To qualify for a return, items must be unused, in their original packaging, and in resalable condition. Customers must contact us before returning any item so that we can review the request and provide return instructions. Unauthorized returns may not be accepted.

Return requests should be submitted within a reasonable period after delivery. Once approved, items should be returned to the address below.

Return Address:
Burchardstraße 36, 48145, Germany

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error. We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

After the returned item is received and inspected, approved refunds will be issued to the original payment method within a reasonable timeframe. Original shipping charges are generally non-refundable unless required by applicable law or in cases where the return is due to our error.

For return assistance, please contact service@SoftNightlight.com.